At Originals PK, we understand that sometimes customers may need to cancel an order. This Cancellation Policy explains the terms and conditions under which order cancellations are accepted.
1. Order Cancellation Before Processing
Customers may request order cancellation before the order has been processed or dispatched. Once an order is confirmed and moved to processing, cancellation requests may not be accepted.
To request a cancellation, customers must contact our support team as soon as possible through the Contact Us page, email, or phone.
2. Orders That Cannot Be Cancelled
Orders may not be cancelled in the following situations:
- The order has already been dispatched or shipped
- The order is out for delivery
- The order involves customized, bulk, or special quantity arrangements
3. Bulk Order Cancellations
Bulk or wholesale orders require prior planning and sourcing. Therefore:
- Bulk orders cannot be cancelled once confirmed
- Any cancellation request for bulk orders must be made before confirmation and payment processing
Customers are encouraged to discuss all details carefully before finalizing bulk orders.
4. Refunds After Cancellation
If a cancellation request is approved, any applicable refund will be processed in accordance with our Refund Policy. Refund timelines may vary depending on the payment method used.
5. Delayed or Failed Deliveries
In rare cases where an order cannot be delivered due to unforeseen circumstances, our team will contact the customer to discuss alternative solutions, including rescheduling or cancellation where applicable.
6. Right to Refuse Cancellation
Originals PK reserves the right to refuse any cancellation request that does not meet the conditions outlined in this policy.
7. Policy Updates
Originals PK may update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately once posted on the website.
Contact Us
For cancellation-related inquiries, please contact our customer support team through the Contact Us page.